1. Information We Collect

When you use our contact form or request a free estimate, we may collect the following information:

Name

Email address

Phone number

Preferred contact method (email or SMS)

Messages or details you choose to share

Photos or files you upload (optional)

This information is collected solely for customer service and operational purposes.

2. How We Use Your Information

We use the information you provide for the following purposes:

Responding to service inquiries

Preparing estimates and quotes

Coordinating and confirming cleaning appointments

Contacting you through your preferred communication method (email or SMS)

We do not use your information for advertising unrelated to your request.

3. Third-Party Collaboration

To ensure fast and efficient service, we may share your information with trusted cleaning partners who assist in fulfilling service requests.

These partners only use your information to complete or follow up on your original request.

We never sell your personal information.

We do not share your information for purposes outside the cleaning service process.

4. Data Retention

We retain your information only for as long as necessary to respond to your request or manage your service.

Uploaded files (such as photos of rooms or spaces) are used exclusively for preparing estimates.

These files are not shared outside the service process and may be deleted upon request.

5. Security

We take reasonable technical and organizational measures to protect your personal information, including:

SSL (Secure Socket Layer) encryption

Secure data transmission practices

Limited access to customer data

However, no online system can be guaranteed to be completely secure. By using our website, you acknowledge this limitation.

6. Your Rights (California – CCPA)

If you are a California resident, you have the right to:

Request access to the personal information we hold about you

Request deletion of your personal information

Opt out of having your information shared with third parties

To exercise any of these rights, please contact us at:
📧 info@cleanmamacleaningservices.com

We will respond within the timeframe required by California law.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Last updated: 11/12/2025